1. Client Rich Content Pages

Client shall be granted access to the 1WorldSync ContentCast Client Portal to import Client Rich Content and create Rich Content Client product content page(s) (“Client Rich Content Page(s)”) based on the Rich Content Template Page. Client may add and/or edit Client Rich Content. 1WorldSync may make the Client Rich Content Pages available to the 1WorldSync Network through the 1WorldSync services. Each unique Client Rich Content Page shall count as a new page for the purpose of this service. Multiple Client product part numbers may be associated to a page at no additional charge, except where specific recipients require pages to be specific to a single part number. There shall be no fee for any updates to the existing Client Rich Content Pages if done by the Client. However, any updates to existing Client Rich Content Pages by 1WorldSync at Client’s request shall be subject to an additional fee under 1WorldSync’s Rich Content Page Creation Service.

2. Selected Market Syndication

Client may access the 1WorldSync ContentCast Client Portal to import Client Rich Content and create a set number of Client Rich Content Pages in accordance with the Client’s Subscription Configuration as specified in the Order Form. Client may add and/or edit Client Rich Content. 1WorldSync may make the Client Rich Content Pages available to the 1WorldSync Network through the 1WorldSync services in the selected Market.

3.Selected Recipient Syndication

*Available for certain selected Market only

Client may access the 1WorldSync ContentCast Client Portal to import Client Rich Content to create a set number of Client Rich Content Pages in accordance with the Client’s Subscription Configuration as specified in the applicable Order Form. Client may add and/or edit Client Rich Content. 1WorldSync may make the Client Rich Content Pages available to the Recipient(s) set forth in the Order Form.

4. Custom Client Feed Processing Setup

As an Add-on Service, Client may purchase a special formatting service which includes setup and mapping of custom data feeds provided by the Client.

5. Custom Client Feed Processing

As an Add-on Service, Client may purchase a special formatting service which includes processing and maintenance of the Client Data Feed in the format mutually agreed upon by the Parties. Changes to the feed or feed format may result in additional Fees.

6. Rich Content Page Creation

For Client’s pages that are already in syndication as of the Effective Date, and upon Client’s request and 1WorldSync’s approval (email acceptable), 1WorldSync will assist in creating the Client Rich Content Pages for such product, including up to two rounds of revisions performed by 1WorldSync for an additional fee as part of 1WorldSync’s Rich Content Page Creation Add-on Service. Any other Client Rich Content Pages will be created by Client directly through the ContentCast system.

7. Recipient Specific Rich Content Page

Special content format for the Client Rich Content Page which complies with Recipient’s requirements. Client is solely responsible to comply with all applicable Recipient technical and legal requirements in relation to the Recipient format.

8. Additional Pages

For an additional fee, Client can increase the number of pages associated with its Subscription Configuration through an additional, mutually executed order form or amendment.

9. Support Levels

1WorldSync will make its Help Center and Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.

Silver

Includes:

• Portal self service with dedicated support team
• Up to 20 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

• Assigned Customer Care Advocate
• Monthly call with assigned Customer Care Advocate
• Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

• Assigned Customer Care Advocate
• Biweekly calls with assigned Customer Care Advocate
• Quarterly Business review with Customer Care Advocate
• Up to 50 Support Case submissions per month, via the completion of a 1WS Support Form
• Help center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.

Includes:

• Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
• Monthly 1 hour call with assigned Customer Care Advocate
• Up to 20 Support Cases per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.