1WorldSync Obligations

This service is to support and train new users when there is client employee rotation. The new key contacts might need to be re-onboarded accordingly and will be presented with the tools, workflows typical to the typical onboarding processes.

For services : ContentCast

Consists of a 1 hour demo call, followed by an additional 1 hour call upon customer request

The new user will be onboarded for 1 week: during this period of time the customer will see their emails treated as priority by the onboarding team.

Start date will to be agreed with the customer

Client Obligations

The client will have to ensure that:

• a technical person is available to work with 1WS and is responsive
• 1WS has access to the client environment when needed
• Client to potentially create an environment to integrate 1WS service

Scope/Tasks

Tasks:

• New user creations on demand
• 1 demo calls overview on 1WorldSync service platform, how-tos and Q&As
• 1 followup Q&A calls to answer any last questions the user may have on the topics above, upon request.
• The client accounts are checked each 10 days for client usage