Our Service Promise
1WorldSync technical support is here for you. We take pride in our commitment to meeting and exceeding expectations for any issue you may face. See our response and resolution commitment targets below.
Priority 1:
Critical Issue
Issues that results in a complete loss of functionality and has no workaround.
- 1 Hour
- 6 Hours
Priority 2:
Major Issue
Part of the application is not functioning as designed; there may be a workaround.
- 2 Hours
- 2 Business Days
Priority 3:
Standard Issue
Non-critical functionality of the application is affected, and a workaround is available.
- 24 Hours
- Determined by Impact
Priority 4:
General Assistance
Questions related to general usage of the application.
- 24 Hours
- 3 Business Days
Hear From Our Customers
The best, most knowledgeable, friendly and easily accessible help network in the industry.”
Always spot-on if I need help with ANYTHING. Edits and subscriptions update quickly. (I’ve) never had an issue that (1WorldSync) couldn’t resolve.”
“Great job with customer support, always willing to help on the spot.”
“Just love working with their customer care department. They are always very helpful and treat you as an equal and not a fool because you don’t understand or just made a mistake. They are always willing to help.”
Technical Support
The 1WorldSync Technical Support team is committed to assisting you in utilizing our products in the most efficient and effective manner. We offer a range of support channels to cater to your needs from our online community platform to engagement with a technical support analyst as well as a wide range of training options to leverage the full potential of your investment. We take pride in delivering exceptional support and consistently achieve industry-leading customer satisfaction scores.
Community
The Community support hub offers a comprehensive suite of resources designed to provide answers and solutions to all your product-related inquiries. Whether you prefer self-guided research or interactive engagement, the Community has you covered with access to a vast documentation library, FAQs, discussion forums, training resources and additional support channels. The Community support hub is your one-stop shop for all your product support needs, ensuring that you can always find the information and assistance you require.
Dedicated Team
Should you require technical assistance beyond the scope of our self-help resources, our committed team of technical support analysts is readily available to deliver individualized support. By utilizing our ticketing system, we ensure that each inquiry is not only addressed but receives the thorough attention it deserves.
Training
We provide a variety of training resources to support all levels of expertise. Whether you’re new or experienced, you will find relevant training opportunities to challenge and develop your skillset. Our flexible training formats include webinars, instructor-led sessions, and on-demand training, created to suit different learning styles and schedules. By providing access to these comprehensive training resources, you will continue to learn to utilize the full potential of our products.
CSAT
The 1WorldSync support organization takes great pride in its technical support team, which consistently receives high customer feedback scores above 4.8 out of 5. This demonstrates the exceptional level of service that customers can expect when contacting 1WorldSync Technical Support.
Professional Services
1WorldSync’s Professional Services group is ready to build your complete end-to-end global product content orchestration strategy. Work with our experts to address your challenges while building a partnership that will outlast the initial engagement. Set yourself up for success today. Learn about our full range of capabilities below and connect with the 1WorldSync Services Experts in product content management.
Advise
Data quality: Our data quality services include data governance assessment and best practices, data quality diagnostic and remedy reports, data quality scorecard, data collection and verification, and data validation services. Content strategy: We provide assistance with a variety of tasks, including building a business case for item setup, sourcing and mapping attribute requirements and identifying and implementing a Product Information Management (PIM) system or process that meets your business requirements.
Implement
Our professional services and implementation experts work with you through successful implementation, starting with assessing your business needs. We then design, develop and thoroughly test your use of the solution before the big, go-live day. But our relationship doesn’t end there — we’re always available for support, including helping you with third-party product content solutions.
Educate
1WorldSync’s community enablement methodology addresses the rapid onboarding of your supplier community. With a robust onboarding program focused on objectives aligned with a comprehensive communication plan, we educate both internally and externally, allowing for successful execution. We also can assist in the extracting, transforming and loading of product content in a customizable format to meet your integration challenges.
Enable
1WorldSync’s Education & Training provide users the opportunity to address your organization’s needs, connect one-on-one with our team of experts, troubleshoot platform issues live, and more. Download the 1WorldSync Education & Training program overview and register for available courses below.