Approach:
Upon 1WorldSync ’s receipt of a support request in writing from Customer, 1WorldSync will provide up to the maximum available hours per month, based on the selected Service Package Size, of remote guidance and support to Customer, with respect to the requirements and topics mentioned above starting from the Effective Date (the “Service Period”).
Any additional hours within the Service Period and requests for support following conclusion of the Service Period (“Additional Support”) will be billed to Customer in accordance with Article 8 below.
Package Includes:
Flexible Topic Premium Support: Up to 2 hours per month
Customer will make the required resource(s) available to the 1WorldSync team for the duration of this Agreement. Typical project resources provided by Customer consist of, but are not limited to the following:
Business Resources
Project Sponsor
Project Manager
Person(s) responsible for on-going GDSN and UDI management
Person(s) responsible for the accuracy of Item data (specifically Item dimensions, configurations)
Person(s) responsible for Item Data Management
IT Resources
Person(s) responsible for IT infrastructure and security
Database administrator(s)
Customer will provide the necessary data and information to the 1WorldSync team in an accurate, complete and timely manner. A prerequisite for providing the Services is that the specific industry use case and/or country attribute requirements being assessed are documented and available in 1WorldSync ’s supported languages.
Customer will have aligned internally on product data location and availability prior to this project.
*DQX Inspection service available for those Customers subscribed already to the DQX (Data Quality Excellence) Germany FMCG Program
**Further discounts will apply for longer Terms than 12 months.
***In addition to the Service Plans, optional individual, fixed-scope Service Products may also be applied upon Customer’s request. Discounts of the standard pricing for such Service Products depend on the Service Package Size subscribed to by Customer.
Customer is entitled to redeem the single components of the selected Service Package at any time within the Term. For the avoidance of doubts: 1WorldSync shall be entitled to payment of the costs set forth in Art. 8 below, even if Customer does not call up the entire Service Package prior to the expiration of the Term.
Only for the Service Package Sizes “Service Plan Silver”, “Service Plan Gold” and “Service Plan Platinum”, may unused hours be rolled over and redeemed during the subsequent two months until the end of the Term. Thereafter any unused hours will be forfeited.
Any Additional Support will be subject to additional costs, charged in increments of fifteen (15) minutes. Additional Support is to be charged according to the specific Service Package hourly rate, selected.
Objective
The objective of this SOW is to provide to Customer a dedicated 1:1 premium support and strategic guidance by 1WorldSync ’s subject matter experts on GDSN requirements specifically related to the German FMCG Market.
Scope:
Data Synchronization Requirements
Germany’s DQX (Data Quality Excellence) program
Product Image Requirements for the German FMCG Sector
Testing with Retailers
Attribute Requirements
Modification/Correction of Product Data
Data Validations