Approach:
– Upon 1WorldSync’s receipt of a support request in writing from Customer, 1WorldSync will provide up to Four (4) hours of remote guidance and support to Customer with respect to the requirements and topics mentioned above for eight (8) weeks starting from the Effective Date (the “Service Period”). The Consulting time includes 1Worldsync’s Customer facing time, as well as any time required for the pre-analysis of requirements and execution of the deliverables.
– Any additional hours within the Service Period and requests for support following conclusion of the Service Period (“Additional Support”) will be subject to additional costs, charged in increments of fifteen (15) minutes. The hourly rate for Additional Support is 200€.
Customer will make the required resource(s) available to the 1WorldSync team for the duration of this Agreement. Typical project resources provided by Customer consist of, but are not limited to the following:
Business Resources:
Project Sponsor
Project Manager
Person(s) responsible for on-going GDSN and UDI management
Person(s) responsible for the accuracy of Item data (specifically Item dimensions, configurations)
Person(s) responsible for Item Data Management
IT Resources:
Person(s) responsible for IT infrastructure and security
Database administrator(s)
Customer will provide the necessary data and information to the 1WorldSync team in an accurate, complete and timely manner. A prerequisite for providing the Services is that the specific industry use case and/or country attribute requirements being assessed are documented and available in 1WorldSync ’s supported languages.
Customer will have aligned internally on product data location and availability prior to this project.
Objective
The objective of this SOW is to enable the Customer to engage directly with 1WorldSync subject matter experts for guidance on specific requirements and topics.
Scope:
Data Synchronization Requirements
Testing with Retailers
Attribute Requirements
Modification/Correction of Product Data
Data Validations