Scope:
4h Training (1 hour: analysis of the current situation and 3 hours Training )
industry specific (Food & Beverage)
Illustration of the Training content through a live demo
Documentation will be provided following the Training (user guide and presentation as PDF)
Available languages: German, English
Main topics include:
Detailed introduction to the user interface and explanation of the functionalities of the 1WorldSync publishing User Interface
Explanation and recommendations for attribute maintenance and best practices specific to the the customer’s industry
Five steps to publishing Customer product data, using a Customer product as an example (incl. web interface, Item mask, communication process, tasks)
Exemplary creation of a product hierarchy
Detailed presentation of the Excel up- and download function
Optionally, the creation and editing of digital assets can also be covered (a license for the 1WorldSync Digital Asset Management module is required for this)
b) Approach:
– Upon 1WorldSync’s receipt of a written support request from Customer, 1WorldSync will provide Customer with up to four (4) hours of remote guidance and support on the above requirements and topics for a period of eight (8) weeks from the Effective Date (the “”Service Period””)
– Any additional hours within the Service Period and requests for support following conclusion of the Service Period (“Additional Support”) will be subject to additional costs, charged in increments of fifteen (15) minutes. The hourly rate for Additional Support is 200€.
Customer will make the required resource(s) available to the 1WorldSync team for the duration of this Agreement. Typical project resources provided by Customer consist of, but are not limited to the following:
Business Resources:
Project Sponsor
Project Manager
Person(s) responsible for on-going GDSN and UDI management
Person(s) responsible for the accuracy of Item data (specifically Item dimensions, configurations)
Person(s) responsible for Item Data Management
IT Resources:
Person(s) responsible for IT infrastructure and security
Database administrator(s)
Customer will provide the necessary data and information to the 1WorldSync team in an accurate, complete and timely manner. A prerequisite for providing the Services is that the specific industry use case and/or country attribute requirements being assessed are documented and available in 1WorldSync ’s supported languages.
Customer will have aligned internally on product data location and availability prior to this project.
Objective
The objective of this SOW is to enable the Customer to engage directly with an 1WorldSync Subject-Matter Expert (SME) during a 4-hour interactive online seminar (“Training”) covering the foundational GDSN-concepts, and use of the 1WorldSync-Datapool.