Ecolab saw a 68% reduction in errors with 1WorldSync’s PIM solution
Ecolab saw a 68% deduction in errors with 1WorldSync’s PIM solution
Due to manual processes and siloed systems, Ecolab faced challenges in establishing and maintaining a consolidated view of content across its organization. As a result, the business relied heavily on customer complaints and scorecards to monitor content quality levels. Data stewards became less engaged, focusing only on new product introductions rather than a holistic approach. Adding to the company’s challenges were complexities in managing and distributing a breadth of product information.
Ecolab implemented 1WorldSync’s Product Information Management (PIM) solution as the single source of truth across the enterprise. The PIM tool allows Ecolab to consolidate, cleanse, and validate product information, and push it out to various digital channels to help generate revenue, increase efficiencies, ensure maintenance, and simplify new product introductions.
Ecolab’s journey brought the enterprise from reactive responses to a proactive PIM-driven approach with continued error and content quality reporting from 1WorldSync. This partnership led to:
A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in driving business performance while protecting people and vital resources. With annual sales of $15 billion and more than 50,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. www.ecolab.com