Our Service Promise
1WorldSync customer support is here for you. We take pride in our commitment to meeting and exceeding expectations for any issue you may face. See our response and resolution commitment targets below.
Priority 1:
Critical Issue
Issues that results in a complete loss of functionality and has no workaround.
- 1 Hour
- 6 Hours
Priority 2:
Major Issue
Part of the application is not functioning as designed; there may be a workaround.
- 2 Hours
- 2 Business Days
Priority 3:
Standard Issue
Non-critical functionality of the application is affected, and a workaround is available.
- 24 Hours
- Determined by Impact
Priority 4:
General Assistance
Questions related to general usage of the application.
- 24 Hours
- 3 Business Days
Hear From Our Customers
The best, most knowledgeable, friendly and easily accessible help network in the industry.”
Always spot-on if I need help with ANYTHING. Edits and subscriptions update quickly. (I’ve) never had an issue that (1WorldSync) couldn’t resolve.”
“Great job with customer support, always willing to help on the spot.”
“Just love working with their customer care department. They are always very helpful and treat you as an equal and not a fool because you don’t understand or just made a mistake. They are always willing to help.”
Professional Services
1WorldSync’s Professional Services group is ready to build your complete end-to-end global product content orchestration strategy. Work with our experts to address your challenges while building a partnership that will outlast the initial engagement. Set yourself up for success today. Learn about our full range of capabilities below and connect with the 1WorldSync Services Experts in product content management.
Advise
Data quality: Our data quality services include data governance assessment and best practices, data quality diagnostic and remedy reports, data quality scorecard, data collection and verification, and data validation services. Content strategy: We provide assistance with a variety of tasks, including building a business case for item setup, sourcing and mapping attribute requirements and identifying and implementing a Product Information Management (PIM) system or process that meets your business requirements.
Implement
Our professional services and implementation experts work with you through successful implementation, starting with assessing your business needs. We then design, develop and thoroughly test your use of the solution before the big, go-live day. But our relationship doesn’t end there — we’re always available for support, including helping you with third-party product content solutions.
Educate
1WorldSync’s community enablement methodology addresses the rapid onboarding of your supplier community. With a robust onboarding program focused on objectives aligned with a comprehensive communication plan, we educate both internally and externally, allowing for successful execution. We also can assist in the extracting, transforming and loading of product content in a customizable format to meet your integration challenges.
Enable
1WorldSync’s Education & Training provide users the opportunity to address your organization’s needs, connect one-on-one with our team of experts, troubleshoot platform issues live, and more. Download the 1WorldSync Education & Training program overview and register for available courses below.