March 27, 2020
Dear Valued Customer,
On March 12th we made the decision to close the 1WorldSync offices, making our entire workforce “home-based” for the foreseeable future. First and foremost, we did this out of an abundance of concern for our colleagues, their families and their communities.
From a business perspective, we could make this decision with great confidence knowing that our systems, infrastructure and processes were built from the ground up with a business continuity model in mind. Equally importantly, our employees were well prepared too.
In a little more detail, let me reassure you about three key areas of our relationship with you, our valued customers.
We recognize that our technology is mission critical for your operations, never more so than today with the pressures on the supply chain connecting manufacturers to retailers to consumers. We understand the importance of business continuity during this very fluid time. Now more than ever, supply chain efficiency is vital.
As the world’s largest certified GDSN data pool, representing well over half of the network’s traffic, no one understands this more than 1WorldSync. The largest retailers and distributors in the world, along with tens of thousands of brands are relying on us to transmit and synchronize product content regularly, ultimately strengthening their supply chain.
Our SaaS applications are operating smoothly, with system response times and overall system performance parameters (KPIs) normal and stable. All 1WorldSync SaaS platform offerings are hosted in a hybrid cloud model utilizing geographically disparate data centers, leveraging the proven capabilities and technologies from Google Cloud and Cyxtera Technologies.
1WorldSync’s customer support and internal business systems are cloud-based and similarly housed in remote data centers that ensure continued operations during this event. Our support resources have been working remotely for the past several weeks, and intends to do so for the foreseeable future. You should see no difference in the service our customer support teams provide during this unprecedented time.
We will continue to provide updates on the above and more as this situation evolves, but if you have any specific questions, I’d encourage you to reach out to me directly or 1WorldSync customer service channels.
In closing, I would personally like to thank you for your business and continued support. Leaving me just to wish you and those you love, good health.
Chief Executive Officer