1. Overview

1WorldSync’s PartnerAccess offering is a hosted platform service where Clients can submit, view, and provide updates to Client Product Content through 1WorldSync’s PartnerAccess Client Portal or through an agreed upon feed, for incorporation into 1WorldSync Services.

PartnerAccess Subscription Levels

1WorldSync’s PartnerAccess Subscription is offered at two (2) levels: Standard and Premium.

1) The Standard subscription level enables Client to:

• View 1WorldSync’s DataSource Content for its products based on the Service Configuration of the Agreement.
• View DataSource Production Status for its products, based on the Service Configuration of the Agreement.
• Manually enter or Bulk Upload Client Product Content for its products 1WorldSync has not been able to gather complete DataSource Content for (“On Hold SKUs”).  This helps to ensure that DataSource Content for the product(s) becomes available for dissemination to 1WorldSync’s DataSource customers.   
• Submit DataSource Content Correction Requests for product Technical Specifications.

2) The Premium subscription level enables Client to do everything included in the Standard subscription level offering, plus:

• Manually enter or Bulk Upload Client Product Content for new or existing products.  New product submissions will trigger DataSource Content production for the products if not already started and/or completed.
• Submit DataSource Content Correction Requests to 1WorldSync’s for all Client Product Content.
• Identify Compatible Accessories for its products.
• Set product Content Dissemination Schedules for recipients of 1WorldSync’s DataSource Content based on the Service Configuration of the Agreement.
• View Datasource Dissemination Information for its products based on the Service Configuration of the Agreement, and for which 1WorldSync is authorized to share such information.

Note: Depending on the Client’s PartnerAccess Service Configuration as listed in the Service Details section(s) of the Order Form, Standard and Premium level subscriptions can include one or more Client brands, in one or more geographical markets.

2.PartnerAccess Subscription – Client Feed Add On

As an additional add-on service to a Client’s PartnerAccess Subscription, Client can engage with 1WorldSync to accept Client Product Content via a customized product feed.  A one-time setup fee may be required in addition to the recurring PartnerAccess Subscription – Client Feed Add On service offering.  The specific details of the custom feed will be detailed in the Service Details section of the Order Form.

3.Access To PartnerAccess Client Portal

Standard level subscriptions allow for one (1) individual to have access to the PartnerAccess Client Portal. Premium level subscriptions include an unlimited number of individuals that can access the PartnerAccess Client Portal. 

Access to the PartnerAccess Client Portal requires a login and password.

1WorldSync will provide a username and initial password to access the PartnerAccess Client Portal to the Client Signee of this Agreement (“Master User”).  The Master User must login and accept the Click-Wrap Terms of Retailer PartnerAccess Portal Use to activate the account, and can then add other users (employees, agents, or contractors of Client) to the Client’s account as desired (“Additional Authorized Users”).  For the sake of clarity, a User is one individual from one computer unless otherwise agreed between the parties.

Users should change the initial password provided by 1WorldSync upon initial login to the PartnerAccess Client Portal.

Client is responsible for the use of the password to gain access to the PartnerAccess Client Portal, whether that use is by a User to whom that password is allocated or any other person.  Any act or omission by a User in respect of accessing the PartnerAccess Client Portal will be an act or omission of the Client (irrespective of whether Client authorized or permitted that act or omission). Client must take all reasonable precautions to ensure that the passwords provided to Users are kept confidential and must immediately notify 1WorldSync in writing if it believes that a password has been disclosed to any person other than the Users. Client must use, and must ensure that the Users use, the PartnerAccess Client Portal in good faith, and comply with the Terms and Conditions and all applicable laws, statutes, ordinances, and regulations in all jurisdictions in which Client operates or resides.

4. Incorporation of Client Product Content and Updates into 1WorldSync Product and Service Offerings

1WorldSync will use commercially reasonable efforts to include Client Product Content and updates into the 1WorldSync Services provided that the suggested corrections and new product information will only be included to the extent that they fit within the parameters of the PDM.  Rich content which is more storage and bandwidth intensive than ordinary text is subject to additional fees.   To the extent that 1WorldSync requires more information to complete the Manufacturer Content for any given Product, 1WorldSync may request such information from the Manufacturer and obtain such information from other publicly available sources.  Manufacturer acknowledges that while 1WorldSync has the option to review the Manufacturer Content for purposes of determining its applicability to the PDM, 1WorldSync does not intend to, and will not be required to, edit or review for accuracy any Manufacturer Content and 1WorldSync shall have no liability to Manufacturer for any errors included in the Manufacturer Content as it is incorporated into the 1WorldSync Services.

5. Support Levels

1WorldSync will make its Help Center and Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.

Silver

Includes:

• Portal self service with dedicated support team
• Up to 20 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

• Assigned Customer Care Advocate
• Monthly call with assigned Customer Care Advocate
• Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

• Assigned Customer Care Advocate
• Biweekly calls with assigned Customer Care Advocate
• Quarterly Business review with Customer Care Advocate
• Up to 50 Support Case submissions per month, via the completion of a 1WS Support Form
• Help center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.

Includes:

• Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
• Monthly 1 hour call with assigned Customer Care Advocate
• Up to 20 Support Cases per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.