1WorldSync’s PartnerAccess offering is a hosted platform service where Clients can submit, view, and provide updates to Client Product Content through 1WorldSync’s PartnerAccess Client Portal or through an agreed upon feed, for incorporation into 1WorldSync Services.
PartnerAccess Subscription Levels
1WorldSync’s PartnerAccess Subscription is offered at two (2) levels: Standard and Premium.
1) The Standard subscription level enables Client to:
2) The Premium subscription level enables Client to do everything included in the Standard subscription level offering, plus:
Note: Depending on the Client’s PartnerAccess Service Configuration as listed in the Service Details section(s) of the Order Form, Standard and Premium level subscriptions can include one or more Client brands, in one or more geographical markets.
As an additional add-on service to a Client’s PartnerAccess Subscription, Client can engage with 1WorldSync to accept Client Product Content via a customized product feed. A one-time setup fee may be required in addition to the recurring PartnerAccess Subscription – Client Feed Add On service offering. The specific details of the custom feed will be detailed in the Service Details section of the Order Form.
Standard level subscriptions allow for one (1) individual to have access to the PartnerAccess Client Portal. Premium level subscriptions include an unlimited number of individuals that can access the PartnerAccess Client Portal.
Access to the PartnerAccess Client Portal requires a login and password.
1WorldSync will provide a username and initial password to access the PartnerAccess Client Portal to the Client Signee of this Agreement (“Master User”). The Master User must login and accept the Click-Wrap Terms of Retailer PartnerAccess Portal Use to activate the account, and can then add other users (employees, agents, or contractors of Client) to the Client’s account as desired (“Additional Authorized Users”). For the sake of clarity, a User is one individual from one computer unless otherwise agreed between the parties.
Users should change the initial password provided by 1WorldSync upon initial login to the PartnerAccess Client Portal.
Client is responsible for the use of the password to gain access to the PartnerAccess Client Portal, whether that use is by a User to whom that password is allocated or any other person. Any act or omission by a User in respect of accessing the PartnerAccess Client Portal will be an act or omission of the Client (irrespective of whether Client authorized or permitted that act or omission). Client must take all reasonable precautions to ensure that the passwords provided to Users are kept confidential and must immediately notify 1WorldSync in writing if it believes that a password has been disclosed to any person other than the Users. Client must use, and must ensure that the Users use, the PartnerAccess Client Portal in good faith, and comply with the Terms and Conditions and all applicable laws, statutes, ordinances, and regulations in all jurisdictions in which Client operates or resides.
1WorldSync will use commercially reasonable efforts to include Client Product Content and updates into the 1WorldSync Services provided that the suggested corrections and new product information will only be included to the extent that they fit within the parameters of the PDM. Rich content which is more storage and bandwidth intensive than ordinary text is subject to additional fees. To the extent that 1WorldSync requires more information to complete the Manufacturer Content for any given Product, 1WorldSync may request such information from the Manufacturer and obtain such information from other publicly available sources. Manufacturer acknowledges that while 1WorldSync has the option to review the Manufacturer Content for purposes of determining its applicability to the PDM, 1WorldSync does not intend to, and will not be required to, edit or review for accuracy any Manufacturer Content and 1WorldSync shall have no liability to Manufacturer for any errors included in the Manufacturer Content as it is incorporated into the 1WorldSync Services.
1WorldSync will make its Help Center and Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.
*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.
**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.