October 18, 2023
CHICAGO – October 18, 2023 – Today, 1WorldSync, the leading global product content orchestration platform, released its 2023 Consumer Product Content Benchmark Report featuring insights collected from 1,500 shoppers across the United States and Canada. This report underscores that strong product content, plus user-generated content, are the building blocks of consumer trust as the line between digital and physical retail merge.
Read the full report: https://1worldsync.com/2023-consumer-product-content-benchmark/
Consumers take a meticulous approach in today’s digital landscape before committing to purchases, including conducting research online and in-store. According to the survey, 87% of shoppers use their smartphone to research a product while in-store at least some of the time, citing price comparisons (72%), customer reviews (69%) and detailed product descriptions (52%) as the information that matters most.
Online shopping, meanwhile, continues to accelerate. Two-thirds (66%) of shoppers have purchased an item online in the last 12 months that they previously only ever bought in-store, with clothing & accessories (50%), health & personal care (42%) and beauty & cosmetics (35%) leading the migration of in-store to online purchases. The percentage of online shoppers in new categories is down from the height of the pandemic (82% in 2021) and only slightly from last year’s survey (68%)—indicating sustained consumer comfort with online shopping in traditional brick-and-mortar retail categories.
“In today’s retail landscape, online and in-store shopping experiences are intrinsically intertwined, each bolstering the other to meet the evolving demands of modern consumers,” said Steve Sivitter, CEO of 1WorldSync. “The boundaries between digital and physical retail channels are dissolving, giving rise to a ‘phygital’ shopping era where consumers seamlessly merge online and in-store shopping to make informed in-store purchases and vice versa. This interconnected ecosystem reflects the future of retail, demonstrating the complementary and indispensable relationship between online and brick-and-mortar platforms in enhancing customer experience and choice.”
The survey found that even a majority (61%) of in-store shopping trips begin online, a 25% increase from 2022.
The indispensable role of user-generated content (UGC) in the online shopping experience stands out, with two-thirds of online shoppers reporting that customer reviews significantly influence a purchase decision. Moreover, 53% of shoppers under the age of 35 will not buy a product with less than five reviews. But the dark cloud of negative reviews looms large; as few as 4-5 unfavorable reviews can deter nearly half (43%) of potential consumers. Alarmingly, 20% admit to penning reviews for products they haven’t even bought, emphasizing the need for companies to verify feedback for reliability and legitimacy as part of their omnichannel strategy.
Influencers may not have the purchase-driving power once thought. Despite the overwhelming presence of influencers on popular social channels, only 40% of consumers report acting on an influencer’s recommendation in the last 12 months. Additionally, 61% of those who did make a purchase found their recommendation did not accurately reflect the product. The data also shows that women are slightly more likely to make a purchase based on the recommendation of influencers than men. And although influencers are around every swipe, the report reveals traditional personal networks and brand messaging remain pivotal in shaping purchasing decisions.
A palpable wave of technological advancement is altering consumer behavior. Augmented Reality (AR) tools are finding their niche, with 35% of consumers deploying them during mobile shopping and 57% relying on these tools to help visualize product dimensions. In contrast, 78% of consumers remain unaware of/have yet to adopt AI tools for product searches, suggesting this technology remains in the early phases of use during online shopping.
Additional findings from the report include:
Understanding the nuanced behaviors and expectations of today’s digital consumer is vital for brands. The Consumer Product Content Benchmark Report stresses digital influence on guiding consumer purchasing decisions, including the increase in online research, both at-home and in-store via smartphones. And, while outside factors may direct shoppers to product pages, the quality of product content and UGC often hold more weight in the final purchase decision. Brands cannot discount the importance of genuine content, the power of reviews and the potential for emerging technologies to enhance the shopping journey.
To learn more about 1WorldSync’s omnichannel product content solutions or the 2023 Consumer Product Content Benchmark Report, visit 1WorldSync.com.
This survey was conducted online by 1WorldSync via Pollfish in August 2023 among a randomized, representative sample of 1,500 online shoppers in the U.S. & Canada over the age of 18. Margin of error +/- 3% at the 95% confidence level. Results displayed represent the population-weighted, percentage share of the sample selecting each option.
1WorldSync® is the leader in Product Content Orchestration, enabling more than 17,000 companies in over 60 countries to simplify the creation and distribution of impactful content that’s accurate, consistent and relevant everywhere commerce happens. Through its technology platform and expert services, 1WorldSync—backed by global investment firm Battery Ventures—solves revenue-impacting product content challenges faced by leading brands and retailers in the CPG/retail, DIY, consumer electronics, healthcare and foodservice industries. 1WorldSync is one of the only product content providers and GDSN Data Pools to achieve ISO Certification 27001.
BLASTmedia for 1WorldSync