The following is the Product Description (“PD”) for 1WorldSync’s (“1WS’s”) Item Management: Sales Flex Plan offering.
1WS’s Item Management: Sales Flex Plan offering includes the following:
The services to be performed by 1WorldSync as part of DLM IM consist of the following:
1.a Item Management
1.a.i.1WS’s Item Management Service offers subscribers the ability to manage and synchronize accurate product content with a wide array of supplier and recipient trading partners. The Item Management Platform employs individual Connectors to deliver product content through recipient accepted methodologies to meet supplier and recipient product content needs. The Item Management Platform includes access to web-based and machine-to-machine interfaces that allows Client to synchronize product content with other trading partners. In addition, validations are applied to submitted attributes to help ensure completeness and consistency of the data that is shared by trading partners.
The Item Management Platform offers the ability to capture, manage and store product content, as well as to collaborate with other 1WS community members to perform validations of the product content using rules defined by those recipients, and distribute the product content to those recipients. In addition, the Item Management Platform performs functions such as to allow data to be presented to recipients in a more user-friendly environment, or to allow data to be displayed on other websites with minimal effort.
If Client’s subscription to the Item Management Platform is purchased subject to SKU or recipient limitations, then Client acknowledges and agrees that any use of the Item Management Platform in excess of the number of SKUs specified in the Contract may result in additional charges, and Client agrees to notify 1WS of its request to expand Client’s use of the Item Management Platform to include additional SKUs, and to pay any such additional charges invoiced by 1WS.
1.a.ii. Implementation Options.1WS offers two (2) implementation options to implement the Item Management Platform, as further described below.
1.a.iii. Requirements.In order to use the Item Management Platform, Client must have correctly adopted the applicable validations, product identification and attribute standards for the chosen Connectors. Client is strongly advised to review the applicable documentation for Client’s selected Connectors and Client’s data recipients on the preparation of product content to be published to them.
1.a.iv. Data Entry. The Item Management Platform requires that Client provides its content via the web interface provided as part of the 1WS System or via a single node (such as connection via AS2) as described further below. If Client desires to provide its data through multiple nodes or AS2 connections, Client will be required to contract and pay for additional Professional Services. Upon Client’s request, 1WorldSync will provide Client with a custom quote and Statement of Work for such Professional Services. If Client desires 1WS to enter or assist with entering this product content into 1WS’s System, Client may purchase Data Loading and Maintenance (DLM+) Services from 1WS. The Item Management platform does not include these or any other 1WS products or services unless they are separately contracted and paid for by Client.
1.b.i. Digital Catalog provides suppliers with the ability to render their own Digital Catalog(s), mobilizing the product content already organized in the Item Management platform and enables the seamless creation of selling sheets, catalogs, slicks and other digital sales aids to help drive global sales. Digital Catalog will allow either internal or external business users to search, browse and download basic product content that has been made available in the 1WS Digital Catalog environment. Control of the product content displayed in Digital Catalog is solely at the discretion of the supplier as the Digital Catalog will only display product content that the supplier has published to it.
1.b.ii. Additional Terms.Should Client elect to send Content to 1WS for use with Digital Catalog (“Digital Catalog Content”), Client hereby grants 1WS the right to store this Content within 1WS’s System, which includes cloud-based servers managed by third parties, from which that Content will be accessible for viewing and download via unique product URLs that 1WS will assign. Client may then choose to provide these product URLs to its employees, trading partners and others so they may access the Digital Catalog Content. Client understands that although each unique product URL will be a complex Web address, these URLs will not be secured or encrypted. Thus, any third party that is able to determine the product URL will be able to access, view and download any Digital Catalog Content associated with it.
1.b.iii. Requirements.Implementation support is required for utilization of Digital Catalog. This implementation work shall be set forth in a separate Statement of Work with 1WS and requires the payment of additional fees.
2.1. Administrative and Billing Support.For administrative and billing issues, please contact businesssupport@1worldsync.com.
2.2. Resource Center (Online Documentation and References). -1WS Clients -may access – 1WS’s proprietary online reference library, known as the 1WorldSync -Resource Center. Access is limited to individuals who have been registered by 1WS as authorized users of -1WS Products/Services-. The 1WS Resource Center can be found – at – https://1worldsync.com/resource-center/support/.
2.3. Product/Service Support. Clients may submit Support Case Tickets at https://1worldsync.com/resource-center/support/.
2.4. Support Levels1WS will make its –Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.
Includes:
Includes:
Includes:
*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.
Includes:
**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.
Client will receive access to 1WS sponsored webinars that provide basic training on – subscribed 1WS Products and Services. Client will have access to the 1WS Community Site where Client can access training and reference documentation. Additionally, 1WS’ Essentials LIVE training classes for more hands-on training are available for an additional fee.
Client will receive access to a 1WS System Test Environment as needed in accordance with its usage of the Item Management: Sales Flex Plan Service to exchange data with other trading partners via GDSN Connectors.
Client may opt in to receive relevant community updates and other newsletter publications as offered by 1WS.